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Greater Anglia apology after Chelmsford delays cause rush hour chaos

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GREATER Anglia has apologised after commuters endured delays of more than three hours due to overhead wire problems at Chelmsford. Travellers were stuck on trains between London and Shenfield from around 4.30pm, after overhead wire damage caused a train to fail at Chelmsford. The delays caused one of the two tracks to be blocked between Ingatestone and Hatfield Peverel while the faulty train was eventually recovered at around 7.15pm. Greater Anglia's managing director Jamie Burles said: "I would like to apologise for the delays and cancellations that affected our Mainline services throughout the evening. "These were caused by an overhead power line problem between Chelmsford and Hatfield Peverel which resulted in a train failing, blocking one of the two lines. "Whilst we aimed to provide alternative services wherever possible, the reduced line capacity did unfortunately result in lengthy delays for many customers. "We will be holding a full investigation into the incident with Network Rail as part of our follow-up to help avoid any repeat of this problem and the widespread disruption caused." One commuter, John Taylor who was trying to get back to Braintree, said "I was at Liverpool Street for 90 minutes and they had not explained what the problem was. "I went to get some dinner and thought that when I came back everything would be hunky dory, but alas. "When I got back there was an announcement that there was a train to Chelmsford, we got on that." But the train came to a stop just outside Shenfield. "We were overtaken by about seven trains on the inside and we were told that there was congestion on the platform at Shenfield. It was all BS. "The train was packed to the rafters and it was not very comfortable – that's why I got off. I thought I would cut my losses. "The bottom line is that things go wrong – but it's the fact that you're kept in the dark. The few staff they have at any station, they soon disappear when there's a problem. "They seem to go underground. It was very poorly handled." The long delays continued until the end of service at around 2am.

Greater Anglia apology after Chelmsford delays cause rush hour chaos


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