A national survey of customer satisfaction with rail companies has revealed that Greater Anglia passengers are more satisfied with the service than this time last year.
Of more than 2,000 people asked for the National Rail Passenger Survey on their overall satisfaction with the company 81% said they were satisfied, a 4% rise compared to 12 months ago.
Conversely just 6% claimed to being dissatisfied with the Abellio franchise, or would deem the service poor.
Specific areas of improvement included the upkeep and repair of the trains, space for passengers to sit or stand, the comfort of the seating areas and how well the firm copes with delays, which saw a significant 12% rise in satisfaction levels.
However there were some areas where satisfaction notably dropped, in particular the upkeep of the station buildings themselves for which 15% of people asked deemed the standard poor.
