AN ELDERLY woman has filed a complaint with First Essex after she claims a driver didn't help her when she fell and injured her leg boarding his bus.
Linda Moss, 74, who lives in sheltered accommodation in Chelmsford, had planned to catch the bus into town on the morning of June 25 but found herself struggling to climb the steps of the vehicle when it pulled up on Watchouse Road, Galleywood.
Rather than help her, the pensioner claims the driver simply sat and watched as she fell down, cutting her leg in six places with "blood pouring" from the wounds.
Linda, who lives alone, said: "The driver didn't get up or help me or anything, he was just so rude.
"I use the buses quite a lot and normally they will help you but he wouldn't even get out of his seat when he saw me fall."
After fellow passengers pointed out the blood pouring from cuts on her injured leg, Mrs Moss left the bus at her GP's surgery where doctors dressed her leg, and she immediately called her daughter about the incident.
Mrs Moss's daughter Medina added: "I think it's disgusting. If the driver doesn't like being around people then he shouldn't be a driver on a bus.
"It's my mum – who is quite frail – and her health I'm worried about. He shouldn't be working for that bus company; he doesn't have any people skills at all."
A spokesman for First Essex buses said: "We are looking into this and will respond to the customer as soon as the necessary procedures have been followed. We train all our staff to a high standard of customer care, and would not expect a scenario like this on any of our services."
